Concur Empowers AirAsia to soar new heights with Cloud Computing

Concur integrates travel desk processes for AirAsia staff enabling cost reduction and employee satisfaction

Kuala Lumpur, Malaysia, 19 May 2016 – Concur, an SAP company, today announced a collaboration with AirAsia to implement an integrated Travel and Expense solution for its subsidiary AirAsia Global Shared Services, which provides business process outsourcing services to AirAsia Group’s 17,000 employees.

Air Asia needed a solution which would be simple to use and make travel expensing painless, as well as reduce paper usage and the time required to raise and claim travel expenses. It must also be secure both from an integrity and data security perspective.

AirAsia is Asia Pacific’s largest Low-Cost Carrier, with scheduled domestic and international flights to over 100 destinations from Japan to India. AirAsia’s main hub is KLIA2, the no-frills terminal at Kuala Lumpur International Airport in Sepang, Selangor, Malaysia. All of AirAsia’s Kuala Lumpur departures and arrivals operate through this terminal.

“Even under normal circumstances, travel claims and co-ordination are complex. Magnify that by a thousand-fold and we realised that we were under real pressure to look towards an integrated, simplified solution to replace the current manual in-house duty travel approval system which has separate flight and hotel bookings. We needed something that would provide a quick one-stop solution as the travel expense claims were being managed across six locations in nine subsidiaries independently. Concur’s solution was offered and we were impressed by its ability to tightly integrate our systems,” said Naresh Alagan, Chief Executive Officer, AirAsia Global Shared Services.

Towards this aim, Concur implemented their Travel and Expense solution with the Policy Audit, Travel Allowance and VAT Configuration modules on cloud for AirAsia Global Shared Services. The aim was to reduce travel and expense management impact to all AirAsia Group employees, and in particular for AirAsia Global Shared Service and Finance staff.

“We wanted to help AirAsia employees spend as little time as possible on less value-added activities such as managing duty travel and more on growing the business. The shift to digitised claims is a step towards a paperless environment as we continue to utilise more cloud solutions. Concur's Travel and Expense solution key enabling benefit will be to streamline and abbreviate AirAsia’s travel expense process,” said Naresh.

“Due to the nature of our business, the travel requirement on staff is high and once the Concur Solution is rolled out, we are confident that staff are able to better focus on their work and worry less about reimbursements and approvals,” added Naresh.

The implementation for Concur’s solution is expected to be completed by early July this year. Once live, it will allow users to raise close to 100% of travel approvals, travel claims and hotel bookings, allowing the centralised travel desk to handle exceptional cases, make flight bookings and reconciliations for payroll expense claims and hotel payments. The solution will allow up to 10 persons across the AirAsia Group to be reassigned to more value-adding duties.

Naresh continued, “This ability to raise travel approvals, make and pay for hotels and claim expenses all through a single app is a revolution from our current, outdated manual process. The future addition of flight bookings for employees will complete the value chain, reflecting innovative cross-collaboration opportunities when these benefits are available to all Concur clients. The aim is to make life easier for employees all across the world. We are and always will be a business built on innovation, creating opportunities for communities and bridging boundaries.”

“Concur serves over 32,000 customers and 32 million users globally. Our clients appreciate the visibility and data analytical capabilities across business travel and spend management, robust policy compliance and ease of use experience for their employees.  We are pleased to provide Air Asia Global Shared Services with best-in-class integrated travel and expense management solutions and services,” quoted Madanjit Singh, Managing Director, Concur South East Asia.

“SAP is proud to support our local carrier, AirAsia which is recognised and applauded internationally, with cloud solutions from Concur to enable them to meet their key objectives of cost reduction, employee satisfaction and easier access to duty travel. The aviation market here is facing intense competition from international carriers and pressure from aviation regulations for higher integration and efficiencies. Once implemented, this objective for AirAsia would be met,” commented Terrence Yong, Managing Director, SAP Malaysia.


About Concur, an SAP company

Concur, a part of SAP, imagines the way cost effective world travel should work, offering cloud-based services that make it simple to manage travel and expenses. By connecting data, applications and people, Concur delivers an effortless experience and total transparency into spending wherever and whenever it happens. Concur services adapt to individual employee preferences and scale to meet the needs of companies from small to large so they can focus on what matters most for their businesses. Learn more at

With Concur, Ariba and Fieldglass, SAP provides the largest and most global network of digitally connected customers, suppliers and other partners to help businesses collaborate more efficiently, organize and adapt resources more quickly, and innovate processes and business models. For more information, visit

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About AirAsia Global Shared Services

Air Asia Global Shared Services (AGSS) provides global transactional support for the AirAsia Group of companies and its affiliates. AGSS services 23 entities across nine countries and supports over US$2 billion in annual revenues. Its client industries include aviation, communications, technology and media. It employs over 300 specialists and operates as a class-leading facility with Malaysian Multimedia Super Corridor (MSC) status. AGSS provides services which include the complete suite of financial operations, refunds, procurement, people and development, IT operations and payroll. It is a dynamic organisation with a diverse workforce based in Penang, Malaysia.

About AirAsia Group

AirAsia, the leading and largest low-cost carrier in Asia, services the most extensive network with over 100 destinations. Within 15 years of operations, AirAsia has carried over 330 million guests and grown its fleet from just two aircraft to over 170. The airline is proud to be a truly Asean (Association of Southeast Asian Nations) airline with established operations based in Malaysia, Indonesia, Thailand, Philippines, India and Japan, servicing a network stretching across all Asean countries and beyond. AirAsia has been named the World’s Best Low Cost Airline at the annual Skytrax World Airline Awards for seven consecutive years from 2009 to 2015. AirAsia is the first airline globally to collaborate with INTERPOL to implement the I-Checkit system to screen the passports of all prospective passengers against information contained in the world police body’s Stolen and Lost Travel Documents (SLTD) database.

Press Contacts

Eugene Ho, +65 6664-6239,, SGT

Audrey Pereira – Loong, SAP, +65-6664-4498,

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