More recent stories from Laura Houldsworth
travel & expense trends
Low-cost carrier, or full-fare care?
My colleague Carl’s just written a post about the “unhealthy addiction” of Asian travellers: bargain-hunting. From Carl’s observation, it’s common practice for business travellers to call, and call, and call again just to drive the price of their...

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who we are
Asia’s growth ceiling - and how to break it
When working with customers around Asia, I’ve noticed that most businesses have a real desire to adopt the latest digital solutions. They want to grow fast, and they appreciate how the efficiency and scalability of automated, self-service SaaS...

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who we are
The one email leaders should send every day
I’m not a big fan of competition. A lot of businesses use it to motivate their people to do better, but it also inevitably demoralises the ones who don’t make it to the top of the top. It’s a zero-sum game where nobody wins in the long run. I’ve...

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business travel
Keeping the “black swans” of corporate travel in check
You rarely see disruption coming until it happens. I’m not talking about organisational change here – I’m thinking about far more tangible events, like getting caught up in a natural disaster or a terror threat while abroad. Or, as my newest...

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who we are
Every business needs a dedicated customer-relationship team
How happy are your customers? I think the safest answer that we can assume is “not happy enough”. We can’t always trust official retention rates to tell us the true state of affairs, because the truth is that many customers stick with a solution –...

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who we are
We need to stop hiring millenials
“Millennials are the future of the workplace,” says everyone. But when we were growing our team at SAP Concur, I made it a point not to look for millennials to join us. Who did we search for, then? Smart, enthusiastic, fast-moving individuals – of...

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business travel
Don’t let your employees go off-grid
At Concur, most of the conversations we have about Travel & Expense (T&E) relate to finance, HR, and digital transformation – not the safety of employees on the road. From time to time, usually in the immediate wake of an incident, the...

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travel & expense trends
5 reasons why T&E deserves its own IT budget
When I first started out working in corporate travel in Asia, it was almost impossible to get local companies to even talk about Travel & Expense (T&E). A lot has changed since then, but T&E still tends to be overlooked as a budget...

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travel & expense trends
Could apathy shipwreck your company’s finances?
Newton’s First Law of Motion, which says an object will keep its current course until a force affects it, also applies to back-end finances. So much so that I believe Concur’s greatest competitor isn’t any other Travel & Expense (T&E)...

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