EDITOR's PICKS
who we are
Do You Have a Supplier Invoice Policy in Place?
A supplier invoice policy is one of those documents that every business should have. An effective policy will greatly reduce the amount of time related to the tasks of approving and processing vendor invoices, addressing exceptions, or storing,...

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innovation
Power Your Accounts Payable by Integrating AP Processes With Your ERP
Accounting is a fundamental building block of your business. However, for many years, accounts receivable (AR) and accounts payable (AP) functions remained largely unchanged. As a result, they suffered from three primary issues: siloed...

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travel & expense trends
Expense Automation and Mobile AI: Time to Embrace a New Norm
I recently visited the head of sales at a retail company and had just shown him the machine learning receipt capture technology on the SAP Concur mobile app. What he said surprised me. He was struggling to see the benefit their team would gain as...

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who we are
The secret to successfully scaling up culture is letting go
I believe that getting culture right is the key to business growth. But at the same time, growth also poses the greatest risks to culture. It is relatively easy to foster openness, warmth, and genuine trust amongst a small group of people – but...

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who we are
Asia’s growth ceiling - and how to break it
When working with customers around Asia, I’ve noticed that most businesses have a real desire to adopt the latest digital solutions. They want to grow fast, and they appreciate how the efficiency and scalability of automated, self-service SaaS...

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who we are
The one email leaders should send every day
I’m not a big fan of competition. A lot of businesses use it to motivate their people to do better, but it also inevitably demoralises the ones who don’t make it to the top of the top. It’s a zero-sum game where nobody wins in the long run. I’ve...

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who we are
Why the best leaders put people first, their positions second...and your...
Asian culture is very big on tradition. Sometimes it’s harmless…but sometimes it’s not. And there is one tradition I absolutely do not agree with in the office: top-down hierarchy. This tradition has many names: guanxi, “giving face”, even the...

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who we are
Every business needs a dedicated customer-relationship team
How happy are your customers? I think the safest answer that we can assume is “not happy enough”. We can’t always trust official retention rates to tell us the true state of affairs, because the truth is that many customers stick with a solution –...

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who we are
Don’t let stereotypes kill your culture
One of the potential dangers of a successful workplace culture is confirmation bias. When everyone shares not only the same values, but also ways of thinking and even types of experiences, you can find yourself operating in an “echo chamber”...

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