Changi Airport Group

Changi Airport Group (CAG) employees submit expense claims for business-related expenses. Traditionally, staff had to complete expense-claim forms , as well as submit receipts as part of the documentation. The system generated a lot of paperwork, which the finance department had to process and retain in an expenses archive. As part of CAG’s constant drive to improve processes, the organization identified expense management as an area for improvement. CAG selected SAP® Concur® because of its flexibility in enabling employees to submit expense claims through their smartphone app from anywhere with Internet connectivity. Using a combination of SAP Concur solutions, including Concur® Expense, Intelligence, CAG has increased the efficiency of expense management and eliminated the need for a paper-based archive.