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7 Reasons Why Employee Satisfaction is Good for Small or Midsized Businesses

7 Reasons Why Employee Satisfaction is Good for Small or Midsized Businesses

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For decades, delivering a great experience at every customer touchpoint was viewed as the path to win customers’ hearts – and a hefty market share. Customer experience (CX) is critical for success, but we’re also seeing that businesses’ bottom lines are equally bolstered when another stakeholder group has a stellar experience: employees. The employee experience, or EX, is the sum of all employer-employee touchpoints, from recruitment to retirement – and it’s not just the responsibility of your HR function.

 

In fact, companies with exceptional employee experience see:

 

• 17% higher productivity

 

• 24% lower turnover

 

• 21% more profitability

 

For small and midsized business leaders who want to grow their businesses and thrive, here are seven insights on why employee experience can make all the difference. Download the whitepaper to learn more!

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