Columbia College, an institution that serves over 29,000 students in 36 locations grew so rapidly that, although it added staff and numerous campus locations, in many ways, it operated like a small, one-campus institution—particularly in the area of travel and expense management. To request reimbursements, employees produced an Excel spreadsheet, printed it out, and stapled receipts to the hard copy. This paper routed through the approval process, sometimes sitting in inboxes for weeks before making it through to Accounts Payable (AP). After careful due diligence, Columbia College leaders determined that Concur Travel, Concur Expense and TripIt, a part of Triplink, were just what the institution needed to streamline and centralize processes.