Although Del Mar gave its students the latest technology and tools, until 2014, its own internal travel and expense processes were definitely “old school.” Everything was paper-based. If staff members needed to attend a conference or take students on a trip, they’d document what they wanted to do, attach conference brochures, itinerary, airfare and hotel information, then send all of this in for approval. After the trip, the traveler filled out a form, attached paper receipts, and routed this through approvals to the business office for reimbursement. It was a long process, prone to missing or incorrectly entered information. The college leaders knew they had to make a change, and they turned to Concur to help.