A Letter from Millennial and Gen Z travelers

To Travel & Expense Leaders — From the Workforce That’s Already Here

As of 2025, Millennials and Gen Zers make up more than half of the global workforce. They’re not just the future—they're your employees today.

This letter was crafted to help you better understand how this influential segment of your workforce experiences business travel and expense policies—not just what frustrates them, but what motivates and empowers them.

This message is grounded in very REAL conversations.

It’s based on interviews with Millennial and Gen Z professionals—from interns just getting started, to employees building careers and families, to rising leaders across industries like government, professional services, and energy. These voices come from our customers, our partners, and our own people.

What we heard was clear: They are driven. Efficient. Purposeful. And they believe there’s a smarter, more human way to handle travel and expense.

This isn’t a list of demands. It’s a window into their expectations—offering you insight to build T&E programs that engage your people and strengthen your business.

Ready to hear what they have to say? Download the Letter.