Joule Agents: Bringing the Future of T&E to SAP Concur Users

SAP Concur’s vision for the future of travel and expense (T&E)

SAP Concur is building more automated, smarter travel and expense (T&E) experiences so travel and expenses can increasingly “manage themselves.” The future of T&E is not only automation—it’s intelligent, goal-oriented systems that can proactively take action, make decisions, and guide users through complex tasks.

We are putting AI to work to bring future-facing T&E experiences to customers faster than you might expect. For example, SAP Concur introduced hotel itemization enhancements for ExpenseIt, using AI to increase accuracy and reduce manual data entry time.

SAP Concur also introduced Request Assistant in Concur Request, which uses AI to estimate business trip costs to streamline planning and save employees time.

In addition, SAP Concur is introducing the Joule copilot experience within Concur Travel & Expense. Features include the Booking Agent, Interactive Expense Helper, and Conversational Help Search—designed to help users book compliant travel, create and manage expenses, and get answers without creating support tickets, using natural language conversation with Joule.

What is Joule from SAP?

Joule is an AI copilot, grounded in your business data, that can assist users in SAP and non-SAP applications. Available at no cost to all customers, the base Joule AI copilot uses gen AI to converse with users in natural language.

AI is also shifting from tools that respond to prompts to assistants that anticipate needs and drive outcomes—also known as agentic AI. Joule is infused with AI agents to proactively support users in every cloud application they use while automating complex processes.

These intelligent systems don’t just generate content—they act with purpose. They can reason, plan, and take actions on behalf of users to achieve specific goals. You don’t just converse with Joule Agents; you can engage with them to autonomously execute tasks or source insights to support your business.

Which Joule Agents are launching in SAP Concur solutions?

SAP Concur is launching its first Joule agents within SAP Concur solutions to help unlock insights, minimize risk, and enable smarter, more confident T&E decisions at scale.

Booking Agent (Concur Travel): policy-aware trip planning via conversation

The Booking Agent in Concur Travel is designed to help travelers plan trips confidently while staying aligned to policy.

Capabilities include:

• Conversational booking guidance, responding to natural language queries (e.g., “Book me a flight to Paris Tuesday morning”) and generating compliant itineraries instantly.
• Policy-aware personalization, delivering options that match traveler preferences while adhering to company rules, helping employees stay in policy without thinking about it.
• Integrated expense context, surfacing pricing breakdowns, travel class justification, and spend estimates in real time to reduce surprises during expense submission.

Receipt Analysis Agent (ExpenseIt): completes missing receipt information

The Receipt Analysis Agent in ExpenseIt goes beyond basic receipt scanning by identifying and automatically completing missing information.

Capabilities include:

• Enhanced data inference: The Receipt Analysis Agent can infer missing receipt information—such as location, vendor, or expense type—by analyzing surrounding contextual clues and user-specific data. This advancement represents a significant leap forward in augmenting traditional data capture methods.
• Precision using historical data: By leveraging user history, ExpenseIt can predict expense types with higher accuracy, refining the process as it learns from past submissions.
• Advanced calculations: Even when receipt totals are missing or difficult to decipher, ExpenseIt sums up the line items to find the receipt total.

Meeting Location Planner Agent (Concur Travel): recommends where teams should meet

The Meeting Location Planner Agent in Concur Travel is built to help users solve the “Where should we meet?” problem without relying on a spreadsheet.

Capabilities include:

• Smart location optimization, autonomously analyzing attendee locations, flight options, cost, travel time, and sustainability to recommend the most efficient meeting city.
• Policy-conscious planning, applying company-specific travel policies to ensure hotel and flight recommendations meet budget, class of service, and preferred supplier rules.
• Multivariate scenario modeling, instantly comparing multiple city options and presenting tradeoffs in cost and time so planners can make fast, informed decisions.
• Tailored group preferences, accepting custom inputs (e.g., airline preference, maximum travel time) and adjusting recommendations accordingly, without manual filtering.
• End-to-end meeting setup, going beyond location suggestion to recommend compliant hotels and generate budget estimates to support faster approvals and bookings.

Expense Report Validation Agent (Concur Expense): helps submit accurate, compliant reports

The Expense Report Validation Agent in Concur Expense is designed to reduce back-and-forth by helping employees submit accurate, compliant expense reports.

Capabilities include:

• Guided report completion, walking users through the final steps of submission, flagging missing or incomplete entries, and prompting for quick resolution.
• In-workflow policy clarity, explaining alerts and compliance issues in plain language and helping users resolve them directly within the report.
• Smart accuracy checks, proactively detecting common errors and missing data, prompting users to confirm or correct entries to boost first-pass approval rates and reduce rework.
• Frictionless efficiency, streamlining reporting for employees while reducing burden on finance teams.

Availability and release timing (2025–2026)

The Receipt Analysis Agent is rolling out now through the end of 2025, and the Booking Agent is also available now. The Meeting Location Agent and Expense Report Validation Agent are planned for release in early 2026.

Why SAP Concur is applying AI to T&E

With more than a decade of experience delivering embedded AI, combined with over 30 years of T&E expertise—and a strong commitment to data privacy, cybersecurity, and a human-centered approach—SAP Concur is uniquely positioned to apply AI in ways that no other T&E company can.

This approach is focused on unlocking more value for customers with AI designed to help move business forward.

Learn more about Joule and request a demo here.

FAQs

1) What are Joule Agents in SAP Concur?

Joule Agents are AI agents infused into Joule that can proactively support users and automate complex processes. In SAP Concur solutions, they are being introduced to unlock insights, minimize risk, and support smarter T&E decisions at scale.

2) What does the Booking Agent in Concur Travel do?

The Booking Agent helps travelers book compliant business travel using natural language queries, with policy-aware personalization and integrated expense context like spend estimates and pricing breakdowns.

3) How is the Receipt Analysis Agent different from basic receipt scanning?

The Receipt Analysis Agent in ExpenseIt can infer missing receipt details (such as vendor, location, or expense type) using contextual clues and user-specific data, use historical submissions to improve accuracy, and calculate totals by summing line items when totals are unclear or missing.

4) When will the Meeting Location Planner Agent and Expense Report Validation Agent be available?

They are planned for release in early 2026. The page also states the Receipt Analysis Agent is rolling out now through the end of 2025, and the Booking Agent is available now.

5) Is Joule available only in SAP applications?

No. The page states that Joule is an AI copilot grounded in business data that can assist users in SAP and non-SAP applications, and that the base Joule AI copilot is available at no cost to all customers.