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who we are
Every business needs a dedicated customer-relationship team
How happy are your customers? I think the safest answer that we can assume is “not happy enough”. We can’t always trust official retention rates to tell us the true state of affairs, because the truth is that many customers stick with a solution –...

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business travel
Business or pleasure? Corporate travel should be both
After reading my colleague Madanjit’s recent post about the emotive appeal of travel, I got to thinking: are we underselling corporate travel’s potential for innovation? To me, corporate travel occupies a uniquely exciting position at the juncture...

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business travel
SAP and Singapore Airlines Collaborate to Boost Corporate Travel Visibility...
SINGAPORE — November 8, 2018 — SAP SE (NYSE: SAP) today announced a collaboration with Singapore Airlines (SIA) to boost travel visibility for businesses. SIA is the first Asia-based carrier to sign an agreement with the SAP Concur organization,...

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innovation
Innovation is magic made real
The best innovation is led from emotions in response to passion, joy, pain or frustration. The closer something is to your heart, the more motivated you are to improve it or find ways to do it better. When I was growing up, overseas travel was a...

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business travel
T&E Management: Pound-foolish, penny-wise?
In Asia, as I’ve written about before, companies tend to squeeze their travel management companies (TMCs) for the lowest prices and fees possible. From my experience, they’re wasting their time – or at least spending it rather inefficiently. The...

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who we are
Don’t let stereotypes kill your culture
One of the potential dangers of a successful workplace culture is confirmation bias. When everyone shares not only the same values, but also ways of thinking and even types of experiences, you can find yourself operating in an “echo chamber”...

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