Growth and Optimization
How happy are your customers I think the safest answer that we can assume is not happy enough We cant always trust official retention rates to tell us the true state of affairs because...
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After reading my colleague Madanjits recent post about the emotive appeal of travel I got to thinking are we underselling corporate travels potential for innovation To me corporate...
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The best innovation is led from emotions in response to passion joy pain or frustration The closer something is to your heart the more motivated you are to improve it or find ways to...
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Travel and Expense
SINGAPORE November SAP SE NYSE SAP today announced a collaboration with Singapore Airlines SIA to boost travel visibility for businesses SIA is the first Asiabased carrier to sign...
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In Asia as Ive written about before companies tend to squeeze their travel management companies TMCs for the lowest prices and fees possible From my experience theyre wasting their...
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One of the potential dangers of a successful workplace culture is confirmation bias When everyone shares not only the same values but also ways of thinking and even types of...
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Millennials are the future of the workplace says everyone But when we were growing our team at SAP Concur I made it a point not to look for millennials to join us Who did we search for...
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Growth and Optimization
When I joined SAP Concur we faced two main challenges customers in Asia didnt know our product and they didnt care So how does a business open up a market where self awareness is not...
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You rarely see disruption coming until it happens Im not talking about organisational change here Im thinking about far more tangible events like getting caught up in a natural...
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I recently asked one of my friends from the UK about one of the most sensitive topics known to man his taxes Hed spent around days or so in Australia for work over the past few months...
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