User Support Desk

24/7 direct access to SAP Concur experts and resources to support your employee utilization of SAP Concur solutions.

Get fast, accurate advice directly from our experts

User Support Desk gives your employees the answers they need right away, which results in better adoption, more productivity, timely data, and is a crucial part of any support solution.

  • Save time for you and your administrators
  • Receive expert guidance
  • Assistance available in multiple languages
  • Available 24/7

Learn more

Features of User Support Desk

24/7 support

Whenever employees want knowledgeable help or quick answers to questions on any aspect of using your SAP Concur solution, User Support Desk is there to assist 24/7.

User support that knows you

Our representatives understand system configurations, the capabilities built around your policies, and supported platforms – including mobile devices.

Assistance in multiple languages

SAP Concur support professionals offer assistance in English, Brazilian Portuguese, Spanish, German, French, Italian and Mandarin. Japanese will also be fully supported in the first half of 2018.

Rapid problem resolution

Most issues are resolved on first contact. If a case must be logged, we’ll provide updates and work with other teams across SAP Concur until it's resolved.

Custom reporting

Get periodic updates of agreed performance indicators, such as opened and resolved support cases, volumes of support contacts, and response time metrics.

Contact us about a better way to handle spend management

Complete the form to have a sales representative contact you, or call +65 6664 4800 today.

How can we help you?

Fill in the below and a sales representative will contact you.

你是否希望收到更多來自 SAP Concur 的訊息以及關於此內容的資訊?



Required fields *

Related products

Concur Expense

SAP Concur integrates all your expense data, so you can manage spending wherever, whenever it happens.

Learn more

Concur Travel

Book travel, increase compliance, and monitor spending.

Learn more

Concur Invoice

Reduce the hours, effort, and costs put into the entire accounts payable process – from purchase request to invoice capture and payment.

Learn more