Aberdeen: Travel Manager's Dilemma: Balancing Company Needs and Traveler's Wants

This report examines the plight of the beleaguered travel manager, who is caught in the middle of juggling the company's mandates for cost reduction, risk and duty-of-care management, and the traveler's demands. We will look at the capabilities that Leaders have in place compared to followers that enable them to manage the company vs. traveler differences. Aberdeen Group commissioned by Concur Sept. 2016