Employee Experience

Better T&E Tools Drive More Productivity and Engagement

SAP Concur |

Companies want employees to be more engaged and productive. And most of your employees want to be valued and able to do their best work instead of bogged down by tedious or confusing tasks.  

The troublesome tasks all too often involve travel and expense processes and technology. But current T&E tools and processes are often stacked against productivity and employee engagement. And businesses know it: 

  • Just 29% of HR leaders think their processes really help employees do their best work.1 
  • 65% of business decision-makers say constrained T&E resources have a large or very large negative impact on their businesses.2 

Those numbers make T&E an HR problem, not just a finance or travel team one. And a good reason why HR leaders should advocate for technology solutions that meet employee needs as well as business ones. 

Get Ready for a Better Employee Experience 

Learn about four ways that companies can drive engagement and productivity by ditching low-value tasks that drain energy. 

Read the eBook

 Because it touches nearly every employee, process, and initiative at your company – bookings, expense reports, payroll, reimbursement, duty of care, and sustainability – T&E can be a challenge to improve. But its breadth makes it rich in opportunities to reach the intertwined goals of greater productivity and engagement. At each step, automated, intelligent solutions can play a role. 

Simplifying Bookings and Expenses 

Employees know there are rules to follow when choosing flights, hotels, rental cars, and other elements of their trips. Often, though, they find the policies hard to understand. Providing digital solutions can guide employees to preferred choices, provide in-the-moment policy explanations, and make bookings easier.  

While on the road, employees can use a mobile app to snap a picture of a receipt, which is automatically read, and the data then fed into an expense report. Instead of gathering receipts employees can toss them. Instead of putting off filling out expense reports until they’re back at their desks, they can quickly file them on the go, and their managers can do the same with approvals. The frustration of paperwork and delayed reimbursement is eliminated. And everyone can focus on more satisfying and productive parts of their jobs. 

Supporting Safety and Sustainability 

Sustainability and duty of care are business and travel imperatives, ones employees increasingly want as well. An intelligent solution can guide travelers to greener flights, rental cars, and hotels and help them see and measure the impact of their choices. Before and during trips, solutions and apps deliver alerts, updates, and information on health care facilities, neighborhood safety, and matters concerning to LGBTQ+ employees.  

By supporting their concern for the planet and their safety and values, you’ve supplied another piece of the employee experience puzzle and upheld your duty of care. You know where travelers are. They know what to expect and that you’ve got their backs. 

Supplying a User-friendly, AI-fueled Experience 

Employees expect a consumer-like experience from their business technology. Digital solutions provide it by walking them through workflows and providing in-app answers and support. With its ability to learn from user preferences and history, artificial intelligence (AI) promises new levels of personalization. Drawing on a wealth of data and a decade of AI and machine learning background, SAP Concur infuses the technology into its solutions. 

Employees also expect to be able to work somewhere besides the office. Cloud-based solutions enable remote, hybrid, and work on the go. They keep teams connected and provide a consistent look and feel so employees aren’t jumping through hoops.  

More Resources for HR Leaders 

Helping employees do their best work requires an intentional, across-the-company strategy. Improving travel and expense processes and technology is one step in carrying out that strategy because they affect nearly everyone. When a business is considering new T&E solutions, HR leaders should advocate for ones that make life easier for employees as well as the travel and finance teams.  

To learn more about the ways to fuel engagement and productivity, read our eBooks, Get Ready for Better or visit Solutions for HR Leaders, to access multiple resources that can help you build a more productive and engaged workforce.  

1. “Gartner HR Survey Reveals Less Than Half  of Employees Are Achieving Optimal Performance”,  Gartner May 23, 2023 

2. Empower the Future of Work with Intelligent Travel and Expense Solutions, a commissioned study conducted by Forrester Consulting on behalf of SAP Concur, May 2023 

Employee Experience
Mark Wilfred, Director of Solutions Consulting, Southeast Asia at SAP Concur discusses the next steps for government agencies looking to improve staff satisfaction
Keep reading
Employee Experience
Well okay sure Sometimes its still going to be frustrating Infuriating even But when it comes to daytoday monotony and minutetominute minutia of thumbing through all that AP paperwork...
Keep reading
Employee Experience
Greater integration and connection can empower employees to spend their days doing their best work—not busywork—while freeing businesses from unnecessary risks and costs.
Keep reading